Logo image

Our Commitment to You

Our Commitment to You

Cascade Endoscopy Center’s goal is to provide you with the highest quality endoscopy services and cost-efficient health care in a comfortable and safe environment. We aim to offer a degree of expertise, convenience and simplicity that is unmatched via our commitment to patient satisfaction and our commitment to quality.

Our Commitment to Patient Satisfaction

At Cascade Endoscopy Center your admitting time is short and simple, parking is ample and nearby and there are no miles of hallways or other confusing barriers to navigate—just a pleasant outpatient environment. Our patient satisfaction surveys repeatedly earn high praise for the center and its specialized staff; 99 percent of our patients give us “satisfied” or “very satisfied” ratings.

Our Commitment to Quality

At Cascade Endoscopy Center we support safe, quality patient care by using a collaborative team approach between the patient, the patient’s family, physicians and staff. Our office staff is helpful and compassionate with two main priorities: you and your procedure.

Quality Committee

As part of our commitment to quality care, the management of Cascade Endoscopy Center implemented a Continuous Quality Improvement Process at its inception. Each quarter, our Quality Committee reviews many items, including:

  • Patient Satisfaction Review where survey results, patient comments and any complaints are addressed. Prior patient suggestions have led to the addition of a larger variety of magazines and a television in our reception area; alternative preparations for colonoscopy; and the hiring of a telephone consultant to help us make our phone system as “patient-friendly” as possible.
  • Medical Records Review to be sure that our chart documentation is accurate and current.
  • Tissue Review to be sure all biopsies are reported promptly and accurately.
  • Credentials Review to verify that our doctors, nurses and medical staff have up-to-date training and licenses.
  • Peer Review where our doctors review each other’s charts to be sure the best possible medical care is being provided.
  • Infection Control Review to verify proper equipment sterilization, and patient and employee safety in accordance with OSHA guidelines.

Post-Procedure Phone Calls

Please call our voicemail at your convenience and leave a message the morning following your procedure to confirm that you are feeling well. Please call: 541-726-8882 and press option #2. If you have questions or concerns, please call our direct line and ask to speak to a nurse. If we do not hear from you, we will place a follow up phone call to ensure that your procedure at Cascade Endoscopy Center was as pleasant as possible